Frequently Asked Questions
Online Orders
How long does it take to place an order and receive it?
For Concrete Products – Deliveries take place on Tuesdays and Thursdays. Once we have received payment and if we have stock of your item we will schedule it for the next available delivery day. If we need to manufacture, we will contact you with a time frame for delivery.
For Other Products – Once we have received payment, we will pack and ship your order within 24-48 hours. The delivery time depends on your location, but mostly takes 1-3days.
How does the order process work?
- Select the items you are wanting and click the add to quote button.
- Once you are done click the cart button, fill in your details and click submit.
- We will check stock availability, manufacturing lead times and delivery charges and send you a final quote along with along with our banking details.
- Once payment has been received we will notify you when you can collect or when your items will be delivered.
- If manufacturing is required, this will on start once payment has been received.
What are your delivery chargers?
For Concrete Products – Delivery is charged per ton and is based on the area you are in. We will be able to provide you with a price once you send through your order.
For Other Products -Delivery is based on the size and weight of your order adn the area you are in. We will be able to provide you with a price once you send through your order.
Is submitting my order on the website confirmation of my order?
No, your order will only be confirmed once payment has been received.
Why are there no banking details on my order confirmation email?
The banking details will be sent to you once we have confirmed stock and responded with a Proforma invoice off which you can make payment.
Do you deliver throughout South Africa?
The Christmas items we deliver nation wide however due to the size and nature of the concrete products we only deliver to some areas within KZN. We can confirm if we can deliver to you once we receive your order.
Can I come and view you items?
Yes, our full range and more is available to view and purchase at our retail store based at 126 Crompton Street, Pinetown.
Do you have any other branches
No, we are the only store.
What are your operating hours?
We are open 7 days a week.
Monday- Friday 8am to 4:30pm
Saturday 8am to 2pm
Sunday and public Holidays 9am to 2pm
If I submit an order over the weekend what happens?
While we strive to get back to you as quickly as possible unfortunately at this stage we are unable to respond to orders and emails over the weekend.
Do you manufacture custom items?
Yes, we are able to manufacture custom items. It will depend on the spec and requirement. For more infomation please contact us on info@stoneage.co.za.
General
Can I come and view you items?
Yes, our full range and more is available to view and purchase at our retail store based at 126 Crompton Street, Pinetown.
Do you have any other branches
No, we are the only store.
What are your operating hours?
We are open 7 days a week.
Monday- Friday 8am to 4:30pm
Saturday 8am to 2pm
Sunday and public Holidays 9am to 2pm
If I submit an order over the weekend what happens?
While we strive to get back to you as quickly as possible unfortunately at this stage we are unable to respond to orders and emails over the weekend.
Do you manufacture custom items?
Yes, we are able to manufacture custom items. It will depend on the spec and requirement. For more infomation please contact us on info@stoneage.co.za.