Returns and Shipping Policies

Returns and Refund policy

Stoneage Home Centre goods are subject to availability. Goods will not be refunded once shipped unless the Cancellation of the order is prior to the dispatch of the goods and will be in the form of a voucher to the value of the original purchase. Goods damaged by the courier will be replaced, notice of damaged goods received must be reported via email within 24 hours of goods being received and the parcel must be rejected from the courier and sent back to Stoneage Home Centre. Damages accrued by customer’s own negligence will not be replaced.

We want to make sure you’re satisfied with your purchase from Stoneage Home Centre cc. If the item you bought isn’t what you expected or doesn’t meet your needs, we’re here to help. You have a generous 7-day return window to exchange the item or get a refund.

To make a successful return, please ensure that the item is in resalable condition and meets the following requirements: it should be in its original packaging, including all attachments, accessories, and documentation. Additionally, the item must be clean, undamaged, and in its original purchase condition. If the item fails to meet these criteria, we reserve the right to refuse the return or exchange.

Please note that custom and made-to-order items are not eligible for return or exchange.

For items that meet our returns policy, a 10% restocking charge will be applied. This charge helps cover the costs associated with handling and restocking returned items.

Our aim is to make your shopping experience a positive one, and we appreciate your understanding and cooperation with our return policy. If you have any questions or need assistance, our friendly customer service team is here to assist you.

Shipping Policy

Goods will only be shipped once payment has been made and the money reflects in Stoneage Home Centres bank account. For all major centres in SA the price ranges from R80 to R180 based on area and parcel size. Non-major centre deliveries are available, but the price varies depending on the region. Delivery prices are determined by the courier company and are subject to change.

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